Privacy

This page explains what information Fjerne collects, what we use it for, and how to have it deleted. If anything here is unclear, email us at the address on our contact page.

This website

fjerne.com uses Google Analytics to count visits and see which pages people use, but only if you allow it in the banner shown on your first visit. If you choose No thanks, the site does not load Google Analytics and nothing is sent to Google.

If you allow it, Google Analytics sets cookies in your browser and Google receives the pages you visit on this site, the page that sent you here, your browser and device type, and your approximate location, which Google works out from your IP address without storing the address. We see this only as totals and trends, not as individual visitors. The site tells Google not to use it for advertising or ad personalization. You can change your choice at any time with Cookie settings at the bottom of every page; choosing No thanks later stops Google Analytics and removes its cookies.

When you look up a site with Check a site on the shoppers page, and it is not on our watchlist, we keep that site’s address, how many times it was looked up and when, so we can check it. Nothing about who looked it up is kept: to stop one place sending hundreds of lookups, our hosting provider counts lookups from each IP address for one minute, and that count is not stored.

fjerne.com does not use advertising cookies and does not track you across other sites. Like every website, our hosting provider (Cloudflare) processes the technical details of each request, such as your IP address and browser, to serve the page and protect the site from abuse.

The free check

When you ask for a free check, we collect:

• your store’s domain, so we can scan it for copies, and
• your email address, so we can send you the report and follow up about it.

We use your email only for that. We do not sell it, share it for marketing, or add it to a mailing list. Ask us and we delete it.

Monitoring customers

If you sign up for monitoring, we keep the information needed to provide it: your store’s details, the copies we find, the evidence we collect about them, and a record of the reports you tell us you filed.

Chat in the Fjerne app

If you write to us with Chat with us in the Fjerne app, we keep your messages and our replies with your account, along with the page of the app you wrote from, so we can answer you and see what you were looking at. While the app is open, we can also see which page of it you are on; that is not stored. When you write, we get an email with your message, your account’s email address and the names of your stores. Ask us and we delete the conversation.

Store owners we contact

Our scans sometimes find a copy of a store whose owner has not contacted us. We may email that store’s owner, at a business address we found, to tell them about the copy. Every such email says who we are, includes our postal address, and has a link to opt out. Opting out stops all further email to that store’s domain.

The public watchlist

The watchlist lists websites that we found copying a real store and checked by hand. It names the copying site’s domain and the store it copies, and states only what we measured about the two sites. It does not include personal information about anyone. If you run a listed site and believe the listing is wrong, email us and we will review it.

The Fjerne browser extension

The Fjerne extension for Chrome helps monitoring customers fill in takedown and abuse report forms. It handles:

• Your client link. You paste it into the extension, which keeps it in your browser and uses it to read your report from fjerne.app: the copies we found, where to report each one, and the notices we prepared, with the name, email and postal address you gave us for them.

• The details you type into its settings, such as your phone number and your address in parts. These stay in your browser. They are not sent to Fjerne.

• The report form you are on. On the report forms it knows (Shopify, Stripe, Cloudflare, Google, Facebook, Instagram, TikTok, ICANN, Google Safe Browsing and Microsoft), and on any other page where you press Fill this page, the extension reads the form’s labels to work out what each field asks for, and types your details and the notice into the fields when you press Fill the form.

• Whether your report went through. After you submit a form the extension filled, it reads the text that appears on that page in the next 20 seconds, or on the page the form takes you to, to see whether the form says it received your report. If it does, the extension tells fjerne.app which copy you reported and where, so your Fjerne page shows that report as filed. It does not send the page’s text. If the form closes without saying, the extension asks you instead. You can take a filing back with Undo, or on your Fjerne page.

• Fixes you make to a form. When a form has changed and a box gets the wrong thing, Fix a field lets you say what goes in it. The fix stays in your browser. If you leave Send this fix to Fjerne ticked, we receive the form’s address, the box’s label and what you chose, never what you typed, so we can fix that form for everyone. The extension also reads our list of such fixes from fjerne.app.

• Your own Fjerne page. On fjerne.app the extension marks the page as having the extension installed, so the page can open each report form with the panel already on the right copy. It reads nothing from the page.

Apart from these, it does not read or record anything on those pages, and it does not run on any other site.

The extension never submits a form. What you submit goes to the company that runs the form, under its own privacy policy, and most report forms pass your contact details to the operator of the site you report.

The extension does not collect your browsing history, does not use analytics or advertising, and does not send anything to anyone other than fjerne.app, which it asks only for your own report and tells which of your reports you filed. We do not sell this information or use it for anything other than filling the forms you choose and keeping your report up to date. Disconnect in its settings removes your client link and report from the extension; uninstalling it removes everything it keeps, your details included.

Fjerne Shield

Fjerne Shield is our browser extension for shoppers. It warns you about copies of online stores and stops fake checkout pages before you type your card number. This section says what it reads, what it sends, and what it keeps.

What it reads on the pages you visit

Nothing, until you turn on protection (Shield asks right after you install it), or click its icon on a page. Then, on each page, in your browser: whether the page is an online store, and whether it has a field asking for a card number. It does not read what you type, your card numbers, your passwords, your messages or your account details.

What it sends to us

• The domain of a store page or a card-form page (for example example-store.com), to ask whether we list it as a copy or a confirmed fake checkout. Only the domain: not the rest of the page’s address, no cookies, nothing that identifies you. We answer and do not record the question. The answer is kept in your browser for a day, so a store you visit again is not asked about again.
• When you open Shield’s menu on a site, that site’s domain, to ask what can be seen about it (who runs it, how new it is). We then visit the site’s home page ourselves; nothing about you is in that visit. We keep what we found about the site so the next person asking does not cause another visit, and we do not record who asked. What the page you are on shows (its contact address, the name it uses) is read in your browser and not sent.
• A report, only when you press Report: the page’s address without anything after “?” (which can hold your details), the store you came from if you report a checkout page, and the note you wrote, if any.

Nothing else is sent. Pages that are not stores or checkouts are never sent. Shield does not use analytics or advertising, and sends nothing to anyone but us.

What we keep

• What we found about each site someone opened Shield’s menu on (its domain record, server, certificates and what its home page showed), until we delete it. This is about the site, never about you: we keep the date we looked, and nothing about who asked.
• Reports, so we can check them. Reports are anonymous: nothing about who sent one is kept with it, so we cannot tell who reported what. To stop one place sending hundreds of reports, our hosting provider (Cloudflare) counts reports from each IP address for one minute; we do not store that count, and it is gone after the minute. What you write in the note is kept as you wrote it, so leave your name and contact details out of it. If a report names a store that uses Fjerne, the store’s owner may be told what was reported, never who reported it.

Like any website’s host, Cloudflare keeps short-lived logs of requests to us (a few days), which can include your IP address. We use them only to fix problems and never match them to reports. We do not sell anything Shield sends us or use it for anything but warning shoppers and checking reports.

What stays in your browser

The stores you visited in each tab during this browser session (so the checkout guard knows where you came from), our answers for a day, and the payment pages you chose to trust. Removing the extension removes them.

Chrome Web Store User Data Policy

Fjerne’s Chrome extensions, Fjerne Shield and the Fjerne extension for report forms, use the information they handle only for what this page describes. Their use of that information complies with the Chrome Web Store User Data Policy, including the Limited Use requirements.

Where information is kept

Information is stored with Cloudflare, which runs our service. We keep it for as long as it is needed for the purpose it was collected for, and delete it when you ask unless we have to keep it by law.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing us at the address on our contact page, with the subject “My data”. Depending on where you live, you may have further rights under data protection law, including the right to complain to your local data protection authority.

Changes

If we change how we handle information, we update this page and the date at the top.