Terms

These terms cover your use of fjerne.com, the free check and the Fjerne browser extension. Monitoring customers agree separate terms when they sign up.

What Fjerne does

Fjerne looks for websites that copy online stores, collects evidence about them, and prepares reports that the store’s owner can send to the companies able to remove them.

What Fjerne does not do

• We do not file reports for you. Every report is reviewed and sent by the store owner, in their own name. We do not act as your agent.
• We are not a law firm and do not give legal advice. Nothing on this site or in a report is legal advice. If you need advice about your rights or about a particular report, ask a lawyer.
• We cannot guarantee a takedown. Whether a copy is removed is decided by the platform, host, registrar, payment provider or ad platform that receives the report.

Your responsibilities

When you ask for a check, you confirm that the store is yours or that you are authorized to act for it. When you send a report we prepared, you are responsible for reviewing it and for its accuracy. Many report forms ask you to confirm the report is accurate, in some cases under penalty of perjury, and many pass your contact details to the operator of the reported site.

Findings

Our findings describe what we measured about a website at the time we checked it. A website showing signs of copying may still be authorized in a way we cannot see, such as a reseller or a partner. We label findings “likely” or “possible” for that reason, and you should check before acting on one.

The watchlist

The watchlist lists sites we checked by hand, with the facts we measured. It is information to help shoppers, not a finding of fraud. Listed sites can ask for a review by email, using the address on our contact page.

Payments and refunds

Monitoring is paid monthly and can be cancelled at any time; takedown templates are added to your next monthly bill. Payments already made are not refunded, unless we charged you by mistake. The details are on our refunds page.

Using this site

Please do not use the free check for stores you do not own or represent, submit it automatically, or try to interfere with the site. We may refuse or remove requests that do.

The browser extension

The Fjerne extension for Chrome fills report forms with the details and notices from your Fjerne report. It is a convenience, not a filing service:

• You check every field. The extension works out what each field asks for from the form’s labels, and it can get that wrong, especially after a form changes. Read every field before you submit, and correct anything that is not right.
• You make the statements. The extension never ticks a sworn statement, chooses an answer for you, completes a check such as a captcha, or submits a form. Submitting a report is your act, in your own name.
• Your client link is private. Anyone with it can see your report. Do not share it, and press Disconnect on a computer that is not yours.

The forms belong to the companies that run them, and their terms apply when you use them. If a form changes and the extension stops filling it correctly, tell us.

Changes and contact

We may update these terms; the date at the top shows the latest version. Questions: see our contact page.