Refunds

In short

• You can cancel monitoring at any time. It runs until the end of the month you paid for, and you are not charged again.
• We do not refund a month already paid, in full or in part.
• A takedown template is not refunded once you have it, because you get it straight away.
• We do not refund because a report was refused or a copy stayed online.
• If we charged you by mistake, we refund it.

Monitoring

Monitoring is paid monthly, in advance, through Stripe. You can cancel at any time from Manage billing in the app. After you cancel, monitoring carries on until the end of the month you have paid for, then stops, and you are not charged again. What we found stays in your account.

We do not refund a month that has already been paid, in full or in part, including when you cancel partway through it.

Takedown templates

A takedown template is for one site you have confirmed is a copy of your store. It holds the notice for each place to report that copy, ready for the Fjerne extension to fill in the report forms. Its price is added to your next monthly bill, and the template is yours as soon as you get it, so we do not refund a template once you have it.

Results

We cannot guarantee that a copy will be taken down. Whether it is removed is decided by the platform, host, registrar, payment provider or ad platform that receives your report. We do not refund because a report was refused, took a long time, or a copy stayed online. See our terms.

When we do refund

• You were charged twice for the same thing.
• You were charged after you cancelled.
• You were charged for a template for a site you had not confirmed as a copy.
• Any other charge we made by mistake.

Write to us within 60 days of the charge, using the address on our contact page, with the date and the amount. We refund to the card you paid with.

Before you dispute a charge

Please write to us first. Most billing problems are quicker to fix directly than through your bank.

Your rights

Nothing in this policy takes away any rights you have under the law that applies to you or your business.